Four steps, and we respond within two days.

01   Enquiry

You contact us by form, phone, or through a school, clinic, or library that referred you. Our target is an intake consultation within 48 hours of first enquiry.

02   Intake consultation

A Program Coordinator speaks with you by phone, video, or in person — whichever you prefer. The conversation covers your child’s age, grade, school, and current services; the reading history, including when difficulties were first noticed and what has been tried; household circumstances and income range for eligibility; and practical matters such as scheduling, format, and how far you can travel.

03   Eligibility determination

We assess against the four criteria set out on the families page. Families meeting the initial criteria complete a formal application including income documentation and consent to share information with a provider.

04   Provider matching

We recommend approved providers matched to your child’s profile, the methodology indicated, and your location and schedule — with availability confirmed before we present them. You receive each provider’s credentials, approach, location, and availability, and you choose.

Once you have chosen, we send the provider referral documentation and scholarship terms, and confirm to you what is covered and for how long. We pay the provider directly.

What to have to hand

Any school records or previous evaluations, if they exist. Nothing is required to make the first enquiry.